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HEALTHCARE CASE STUDY

HEALTHCARE / CLINIC

Industry: Healthcare / Aesthetic Clinic

Use Case: Appointment & Patient Communication Automation

Challenge:

Manual appointment booking and WhatsApp follow-ups led to missed appointments and inconsistent patient communication.

Solution:

An automated appointment system was implemented, including WhatsApp reminders, intake forms, and CRM-based patient tracking.

Tools Used:

Zoho CRM, WhatsApp Business API, Make.com, Wix Studio

Results:

  • Reduced no-show rates

  • Improved patient experience

  • Less manual administrative work

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