REAL ESTATE AGENCY CASE STUDY

REAL ESTATE AGENCY

Industry: Real Estate Brokerage

Use Case: CRM & WhatsApp Automation for Lead Management

Challenge:

The agency received high enquiry volumes from property portals and ads, but leads were followed up manually through WhatsApp. Slow response times and poor lead tracking caused missed opportunities.

Solution:

Dukulab Digital implemented a CRM system with automated lead routing, WhatsApp follow-ups, viewing reminders, and pipeline tracking. A conversion-focused website was integrated to capture and push leads directly into CRM workflows.

Tools Used:

HubSpot CRM, WhatsApp Business API, Make.com, Webflow

Results:

Faster lead response times
Improved agent accountability
Clear visibility of lead sources and conversions

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